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| - So... as many of you know by now- and I now know about myself- apparently(!) I am masochistic and I love to be abused by mediocre establishments. My husband and I ordered Applebee's to go *gulp* yet again. Traffic was heavy so we weren't perfectly timed when the stuff came out of the... Oven? Microwave?... er... you get the idea. We get home and the food is cold as all get out. (Some how pizza guys can manage to keep the pies hot... but I digress...). The big problem is we did the '2 for $20' special (you know, the one managers here don't think exist) and my husband's fries were missing. And we don't exactly live a hop, skip, and a jump away. Plus my husband has school to be at in a half an hour. So we call and they put us on the phone with some wretched manager named 'Janie'. And Janie is just aghast apparently that a customer would have the nerve to talk to her... let alone complain! Janie has to get the kitchens side of the story because we all know... the customer is NEVER right and their side of the story should NEVER be heard before the staff! She could barely listen to our side first. Janie is unapologetic, unfriendly, and tries to blame us for this. I guess I missed my second job shift as a cook back there. Or maybe I was supposed to be the car side-to-go guy... Well. She says we can come back... Sorry lady- can't do that unless you want to fill my gas tank and sit in a class for my husband. Then she says she can't void a single item on the receipt. But, my husband asks, she could void the transaction altogether and charge us for what we had minus the burger meal. Ummm... well.... Then she hangs up in my husband's face-- or do those landlines get really bad reception these days? Er. Okay so he has to go to school so I call back within a few minutes and the rude guy who answers the phone already knows we are calling and magically and just as unexpected as a unicorn parted the sky with glittery rainbows the manager has evaporated and is now in a meeting with 'another manager'. And I am beyond pissed off at this point and tell him that is unacceptable, I need to speak to her, and I will wait. After throwing that curve ball that they totally did not plan for because the hang up was like totally an accident *end sarcasm* he tells me she is just going to void the transaction. And he has attitude galore and is totally unprofessional but considering who his manager is... am I suprised? NO. But I am still yelping about it. ;) So, the point is, from my perspective, they have messed up more than a handful of times over the past year or so and the management clearly has not implemented any changes, they do not apologize still, and they certainly do not try to rectify any wrong doings. I mean, at least TRY to problem solve. Like offer us a replacement meal in the future (and follow through for once), or offer a future desert/appetizer... but because I am NOT interested in freebies- just suck it up and apologize (because you are the manager at a resteraunt- your skin needs to be a little thicker than that) and offer to take off the meal that went wrong (no matter the logistics because we all know it can be done- if there is a will there is a way!!!). I hate to be the one to tell Applebee's staff this... but... us customers are the reason your doors are open and you have a paycheck. If no one comes to your establishment and they tell their friends not to go because you suck... who then tell their friends you are awful... who Yelp about how you deserve a NEGATIVE 3 STAR RATING... eventually doors will start closing, investors will get all upset and go elsewhere, and then another mediocre neighborhood grill will take your place. If you don't want that to happen: change your ways. My advice to Yelpers: Gilbert has some pretty awesome places to eat- please give your money to the places that deserve your time and money- and DO NOT eat here. Whatever excuse you are thinking in your head about why Applebee's is still okay- you are only fooling yourself. This place is leagues below other nearby venues. The end.
Now I am going to go feed my cold, tiny, soggy chicken tenders to my dog if you don't mind. Oh wait. She deserves better than that.
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