Called Jim the owner yesterday. I didn't bother having him come to my home for a consultation just because I knew exactly what I wanted. He was very nice. What I really liked is he gave me his personal number and told me that if I ever needed him to give him a call. Most big name companies don't really care about you once you are locked in with contract. The installer was here this morning and he was very knowledgeable and friendly. Took him about 45 min. This system is amazing. I love all the features it has. The phone app is cool because if you think u forgot to turn on the alarm than all you have to do is open up your app and look. I highly recommend this company over the big name competition.