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  • First day staying here at the Venetian. Walked through the casino and tried to take some money out of an ATM at the food court and had a problem. The money got jammed and it said to call an attendant. Every person I tried to talk to said they could not help me. After standing by the ATM Machine for over 30 minutes a woman came up to me and gave me a 800 number to call and said that was the best they could do. Even though I am a guest at the hotel and the ATM is sitting in the hotel I was told simply that it was my problem. After calling the number they told me the funds should be back in my account in a week. Not one employee tried to solve the problem or take me to someone who could help me. Nor did anyone try and assist me until the problem was solved. I called the front desk and the manager told me that this was standard operating procedure. Terrible customer service. I have been a Chevy dealer for a long time. When someone comes Into my place of business and has a problem with their car I don't give them a 800 number and tell them to call General Motors. I address the concern and actually try to help the customer solve the problem. Terrible first day of my stay at the Venetian. This is the kind of customer service you can expect from this hotel.
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