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| - I went here after experiencing some dreadful, bs experience from a different Bath & Body Works location at the Meadows Mall. Please check out my review at that store before reading this to understand what I went through today.
I hoped and prayed this place will give me a better experience, because I seriously could not believe how I was treated for a return/exchange transaction at the other store location. I walked in and waited in line for the next cashier to assist me. Sharon greeted me with a smile and I told her what happened to me, but before I even said anything and told her I would like to do a return, she applied without any hesitation or hassle. After telling her.. the managers at the Meadows Mall told me I needed to bring Everything back to get a refund, so I went back home to get the last two lotions that I wanted to keep and one I already gave to my Mother as a gift. Sharon looked puzzled and told me.. why would they make you do that?!?!! No we don't do things that way... Now did you want to keep these two lotions? I said YES!!! One was actually a gift to my Mother and one for myself, since I liked it. I actually wanted to exchange the other two freebie lotions for the exact items I paid full price for to get the same value of each. She goes... you know what.. go ahead and pick the ones you wanted and we can do an even exchange. I told her.. Thank you so much.. You don't have any idea how much I appreciate your kind service and great attitude in helping guests in returns and exchanges. She goes.. You're so welcome.. go ahead and pick what you wanted and come back up and I'll take care of everything for you. Amazing right?!??!!? From some real sh*tty service to incredible, impeccable care... I felt so relieved and welcomed here. I picked out the same body cream and spray... bought it up to her and in less than a minute... everything was taken care of. She took back the two lotions from my previous purchase and exchanged them for what I wanted. I also bought the perfume with a $10 off coupon that my Mother received from shopping at the Forum Shop location. I asked her how she got that and she goes... I shopped there?!! I went home with 2 lotions, 2 body creams, and 2 body sprays. Happy. And the perfume with the awesome discount!!! Sharon even exchanged my bag and said these ones are nicer to hold your items in, since it won't move around as much. I had this huge paper bag that made my items scattered everywhere. Not only did she make things right, but convenient for me as well. Those two managers at the Meadows Mall NEED to be trained by Sharon in exceptional guest service.
I will definitely shop at this location from now on. The Meadows Mall location needs a great deal of help in teaching their managers how to treat guests either they are buying, returning, or exchanging. We are there to support your store and shop. Sharon made a Huge difference in my experience with Bath & Body Works purchase and return. Thank you Sharon for the wonderful service and prompt exchange with my previous purchase. That lives up to their "We want you to love everything. If you're not happy, bring it back. 100% Guaranteed!" quote on the receipt. If you want an hassle-free, quick easy any kind of transaction... go see Sharon at Boca Park. She's one great sales associate that knows what Guest Service is all about!!!
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