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  • I think I've been a T-Mobile customer since I got my first cell phone approximately 10 years ago... well, actually, they were under a different name back then, but I've been a long time loyal customer. I've been satisfied for the most part, and have no desire to switch carriers anytime soon. With all of that being said, as you can imagine, I've been to my fair share of T-Moblie stores over the years... My latest phone, the blackberry pearl, is fantastic when it functions properly... unfortunately, it doesn't always function properly. Lately, I was having some major problems with it and I just figured it was time for a new phone. However, when I took it into this T-Mobile location, Juan took the time to trouble shoot with me before trying to sell me a new phone. I appreciated that very much. He was extremely knowledgeable on all of the products and I didn't feel like he was just another salesman trying to sell me something. I ended up with a new phone anyways, but I was happy with the service that Juan and T-Mobile provided me. In this day and age, there is something to be said about that, not to mention the fact that I feel naked without my cell phone - I feel like I'm in good hands with T-Mobile. Now just wish me luck that this pearl functions properly for a long time to come!
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