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| - The only reason I even gave Macy's 2 stars was because I was able to find the shoes I was looking for for $10 cheaper than Dillard's... Today they were really busy in the shoe department with only 2 people working. Now, I am a store manager and I know how stressful it can get when it's busy but today was not handled well. The employees were friendly but chaotic (Tom and Michael). Tom kept taking phone calls, processing orders over the phone and it felt like he was doing everything he could to avoid the line of ladies that needed assistance with shoes. Michael was nice, scambling to help everyone, however it took him 30 minutes to even call for assistance. He kept saying a manager is on their way, a manager is on their way... It took the manager forever to get there and still only 1 out of the 12 were being helped. Once the manager finally got there she started ringing ou the guests which was nice and apologized to everyone. The only other thing that bpthered me was that there was a women who was clearly fanning herself because she was so hot that she was about to faint.. There was some sort of mix up with her getting the "family/friend discount" for Wednesday at a cheaper rate, but Michael didn't explain it well enough so she thought she was walking out wih her shoes today. She was about to faint and he was telling her she couldn't have them and she was getting very upset because she had paid for them. As a manager in retail this was an easy, override it and do what's right for the guest, but he wasn't going to. He told her he'd have to see what the manager said. The manager ringing me up didn't even acknowledge the situtation which was very strange and then suddenly another manager walked up and he was finishing saying to the guest "Well I would need a manager to aprove but if you don't tell other guests then maybe this acception is ok". I just laughed out loud, really??? Anyway, the other manager got the situation explained to her (while this lady is still about to pass out, fanning herself) and the manager said no she couldn't take them home. They all went back and forth for a little while and then finally the manager said it was ok to take her shoes, she paid for, home. Thank goodness in the end that she got to take them home and didn't faint right there... But it took over an hour to make this whole situtaion right.. Very poor, unorganized, not staffed well, horrible Macy's experience.
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