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  • Wow! What a mess for the middle-of-a-weekday...not even after work hours. Something tells me that this location is a bit mismanaged. I stood in a line in order to return/exchange some stuff from zara.com. I was literally in line for approx. 20mins while there were only 2 cashiers with 1 doing returns. Line wrapped all the way around the barriers. No other cashiers jumped on. Cashier + supervisor who had to authorise the return were pleasant, but again, not in any rush to get done. Just leisurely taking their time - which is fine by me, but just sucks if you're a customer in line! Preface: This isn't the store's fault, but their return policy for their online store is dumb. I purchased a total of 6 items last week and the price on 5/6 of them were at least $10 cheaper which is ~$50 difference! So I wanted to return a couple and get a price difference on the rest. HOWEVER, according to their policy, I am unable to purchase the same item within a 24-hour "hold period" at the discounted price. VERY STUPID! So if I was a 'good girl' and listened to all their rules, I would have to come back to the store, try to find the items I returned, in the right sizes mind you, and stand in that bloody line again. No. I was able to find 1 of my items and I just re-purchased it through another cashier. Fitting Room also seemed mismanaged. Clothes all over the place, hangers everywhere, even in the actual fitting rooms. Tags all over the floor. Purchasing line at the men's dept. was equally slow. Male cashier seemed more focused on finding a working stapler than serving customers! (He even handed the stapler to a supervisor and was like, "What do I do...this doesn't work??" Like the world was ending.) Someone ahead of me finally complained and that's when another cashier finally jumped on. I don't think they were short-staffed as there were quite a few people buzzing about on the sales floor. A couple of staff here 'n there just seemed more into the social aspect of their workplace as opposed to getting paying customers through the check-out!
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