This corporation is another example of how corporatized medicine destroys quality. It is IMPOSSIBLE to contact a local lab to check to see if tests have been ordered and schedule an appointment. It takes forever to even find an 800 number, Then the woman I finally reached after 3 phone calls was in a different state and had, of course, ZERO knowledge of Las Vegas. Like all of these 800-number dimwits, she listened to half of what I said. We ALL know how reliable calling centers are and how NO ONE feels any obligation to adhere to what these useless "services" tell us. It's bad enough to deal with this when it comes to consumer crap, but it is UNACCEPTABLE when it comes to our health. MEDICAL CORPORATIONS NEED TO BE REGULATED. I really feel for older people who weren't born with cell phones in their hands. PEOPLE BEFORE PROFITS NOW.