Okay, so they sell out of class packets, fine. But then they send an email informing you that the packet you ordered is ready and to pick it up at the express will call station which is reportedly open Saturdays. It is not. Super unhelpful, especially when you can't even leave a message and are instead faced with an unending loop of ringing followed by a request to leave a detailed message which is followed not by a beep but another round of ringing followed by the same message....ridiculous.