I cannot tell you how much I regret hiring Cactus Mechanical to work on my AC in mid August.
The only reason I called this company was because the Cactus Mechanical name and phone number were on the thermostat and I thought this might be the problem when the temperature of the house started going higher and higher.
Had I had time to research this company, I would have noted that there are little or no positive online reviews and I wouldn't have scheduled an appointment.
I was told when I called that the service fee was $84, but would be waived if they did the work. That fee was not waived and was simply, a lie.
Greg and Mike (co-owners of this small company) were both polite, but to be told by Mike that the repair could could have been $2000 and that another company would have charged much more and that the next thing to go might be a $400 fan and that even though the repair parts were guaranteed for a year, I would still have to pay a service fee and labor if something went wrong with the parts. This was intimidating!
Cactus Mechanical was one the worst AC companies I've dealt with. Even when I tried to contact them through the "contact us - comments" section of their website, it didn't go through and when I asked to be sent a more detailed invoice of the work that was done, they said they couldn't.
Hoped to support small local businesses but this didn't seem to happen. I won't use Cactus Mechanical again.