I went to the Steeles and Yonge location. If you buy a voucher, the voucher expires within a set period. Try to get an appointment. Just try. I waited more than 2 months for my first appointment, so of course, I did not complete my paid for sessions within the time period. So of course, I lost them!!! Also, thank you Sandra or whatever your name is, for sharing with some men who were in the spa that I am lasering a full face. Could your voice be any louder? Well, since you already have my money and will not perform any services for it, what do you care about my humiliation? I am convinced that the owner of this company collects the money from multiple vouchers, but makes it impossible for the many purchasers to receive any treatment. In plain English - this is a crooked operation and you will lose your money.