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| - Oh My Gosh...where to start...well lets start at the beginning. This was my first flight on Air Canada (and subsequently-my LAST) I flew Business Class from Charles de Gaulle to LAX (stopped in Montreal) and because they "switched" planes at the last minute my party and I were separated. My mother and I were seated together and my sister was 3 rows in back of us on the other side of the plane. When we asked why she could not sit across the aisle from us, we were told that the TV was not working and therefore she could not sit there. 20 minutes into the flight, Bruno the "flight director" asked me how I got my seat into its current position, after some demonstration, it was pointed out to me that my seat was broken and we would have to be moved. Bruno insisted we all be moved so we could sit together. So after upsetting quite a few other parties to "accommodate" us, we settled in. (Guess where they put one of the people they moved to accommodate us- yup you guessed it- the seat we were told my sister could not sit it) When my mom took her seat she complained that is wasn't very comfortable so my sister offered to switch with her. Turns out the seat wasn't just hard, it was missing its cushion. My sister was offered a single pillow (yep that good for nothing flat foam thing they offer you for your head) for a 7.5 hour flight. My "new" seat inflated and deflated on its own. Nothing compared to the discomfort my sister withstood but annoying nonetheless. And our meals were served 2 1/2 hours into the flight. When it came time to eat, we couldn't figure out how to work our tray tables. And because the flight attendants had never flown this plane before, they didn't know either. It took about 15 minutes to figure out how to get them to work and then when we did get them up, we couldn't figure out how to get them back down.
At the end of this hellish flight Bruno informed us that this was only the 6th flight this plane had taken and they were "taking notes to pass on to the corporate office". Really? Shouldn't this be something you do BEFORE you charge someone $3900.00 to sit on a metal seat for 7 1/2 hours? Apparently not!
Now, if you have never flown into Montreal on Air Canada, let me give you a tip, DON'T! Thank goodness we had some time before our connecting flight, because seriously, these people are crazy with their "un" organization! Not to mention. Hope you didn't bring anything on your flight that was liquid (ie; duty free perfume, alcohol) cause you gotta go through security again. WHAT? I just got off a secure flight-what do they think I did from one flight to the next? The ONLY good thing I will say for them is when we got to one of the many checkpoints, they scanned my boarding pass and a picture of my luggage came up. Cool. Sadly, the picture did not show the HUGE whole AC put in my bag. That I'm sure was caused when my baggage fell outta the plane (only guessing) And because my complaint letter came after the 7 day deadline they implement, they take NO responsibility for damaging my property. UNBELIEVABLE.
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