I bought a set of Michelin LTX M/S tires here in 2013. The tires failed inspection last month because the sidewalls had dry rotted, although after 44k miles on them, 9/32 of the tread was left on the tires. Jason fought with Michelin to get 90% of the purchase price credited towards a new set of Defender LTXs as the original tire had been discontinued, in addition to being recalled for the LTX tires they made in 2012. I learned that Michelin tires dry rot more than any other brand, but I got 66k miles on the OEM LTXs my truck came with, so I wanted the same tires this time for the next 70 or 80k miles. I will continue being their customer as long they keep guys like Jason around to go out of their way to make things right.