Shain is awesome! I'm a new pool owner and honestly I'm pretty clueless on how to take care of a pool. He came out the same day I called him, answered all my questions, gave me an overview of what's happening with my pool and what I need, gave me a great rate on weekly service (I had called several pool companies before deciding to go with PH Balanced), and even installed google wallet so I could pay him more easily. Honest guy and my pool looks great!