Took my car in on scheduled time and five hours later the oil change wasn't done, nor was the recall that Ford requested I do. Mark Giancola, a Service Advisor did not apologize and gave a very very negative and confrontational response. I can understand delays and things happen. Happens in my line of work all the time. But when your customer service is so low that you give attitude and become very rude to the customer, that's when you call it quits. Look out for Mark. And I won't take my Ford Flex here to get serviced anymore.
EDIT:
After leaving a message to both the General Manager and Service Manager, I was very satisfied with the response by both. They handled communication with me very well and took extra steps to get this customer service issue resolved. I'll be taking my car back here and will follow up afterwards.