I've been a long term repeat customer but your service has been getting steadily worse.
For example, I had a three hour layover in Las Vegas airport. Went to your store at terminal 1 d32 and no one was even staffing the store. After a few minutes of waiting a man approached totally uninterested in helping. I ask if some one could perform a chair massage and he pointed to the actual vibrating chairs. I said, the kneeling chairs with a person. He said there wasn't anyone. The store was completely empty other than him.
Then I asked about a 90 minute table massage. Again same stupid answer. No. He said he was the manager of both airport stores and that there wasn't anyone available because they had to let go five people and that he could call the other location. Then just stood there. I said, yes please call. He shrugged and went to the phone. Came back at said the line was busy, obviously not wanting to be bothered.
You just lost a $200 sale and my future business. I spend about 400 a month x 12 is a lot to waste. No wonder the store was empty... Your company doesn't care about the customer or your revenues.