| rev:text
| - AWFUL - DO NOT USE.
I used this company for the move of my home - of which, I had already moved everything that I could on my own with few remaining objects in the (the large things that I had no means to transport--couch, bed, dining table, etc). I scheduled the move to begin from 8-9, and the owner assured me the drivers would arrive close to 8:00 am.
By nearly 10:00 am, I was fed up with waiting because I had taken time off from work as well as requested a family member to take time off from work to help with the move and my time was being wasted. I called the owner around 9:45 am to notify him that if the movers were not in my driveway by 10:00 am to call them and cancel because I didn't have time to waste. At which point I was SCREAMED at, BERATED, INSULTED, and DAMNED as another "awful customer" that he's "sick of". At which point he screamed at he is "in his car and 'bout to come tell me his opinion". - I feared for my safety that I may be physically harmed and almost called the police.
At 10:00 (almost on the dot) the movers arrived - two tattoo'd kids in an un-labeled moving truck. Still out of fear for my safety now that 3 (including the owner that was "on his way") angry, unprofessional, and creepy men were arriving at my home, I continued with the move -- I texted all of my neighbors to please be on guard and listen carefully for my voice if I needed their help.
1.5 hours later, damaged walls, their bathroom breaks in my house, sitting in the car with their boss and not working for a 15-20 minute period, the move was done and ready to be taken to the new house. The owner did, by the way, come to my house in his PAJAMAS to fix two damaged spots on the wall (there were actually more), which took him about 45 minutes because he didn't have any supplies and had to go to Walmart to get them. He also took the opportunity to complain about having to clean up the damage of the employees to talk about all the others things he felt were structurally wrong with my house which was built only 1 yr ago and we were the first owners.
The drivers did not have GPS or any form to be contacted (no working phones) and I had to trust that they would closely follow behind me. Which they did - they turned corners like mad men and I feared for my belongings.
At the new house, I was informed that my belongings would not be unloaded until I paid - which is fine. However, the owner took about 30 minutes to send the pay pal email which again was a lot of arguing, screaming at me, and berating me - which I had on speaker phone for my family member and his employees to hear. All of which were shaking their heads and apologizing saying that I did not deserve such treatment. He also tacked on a $40 charge for "shrink wrap" because he told him employees, without my knowledge, to wrap a cupboard of mine (which I had the supplies to do myself, and it was already taped shut)--having that removed was another argument, which the employees ended up taking over on my behalf. Additionally, he asked how I would be paying and I told him via debit card, and he screamed at me for probably two minutes about how he doesn't accept e-checks, each time I replied, "As previously stated, that shouldn't be an issue since I'm paying with a debit card."
Throughout the move, the employees were talking about drugs, dealing shrooms, etc. Because they had no phones, their boss kept calling MY phone and asking to speak to them about non-work related crap on MY time, MY dime, MY phone.
After the movers left, the owner called to apologize for his behavior. Well, my leather couch is completely ruined, and many other things are damaged. Not only that, I have never been so disrespected by a disgusting, nasty, man in my entire life - so take your apology and SHOVE IT!
Do not use this company if you value your safety, dignity, and belongings. I cannot tell you how many times I felt I almost had to call the police to supervise the activity, and foolishly out of fear for my safety and belongings did not.
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