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  • I enjoyed the location, the fact you didn't have to go through a casino, deal with a loooong lobby line to check in and multiple floors to find your room. I was very disappointed with the service. We got there at 2, early check in is at noon. Our room still was not ready, we waited an hour and a half for our room. That gave us time to hang out by the bar/restaurant. The drinks and food were great, so we overlooked the wait for the room to be ready. Then, we get to the room and ask for more towels and never received them. We go to the restaurant and order food from the dinner menu, the bartender was the waiter as well. We order our food and 45 minutes later we are told they made the food wrong, they placed our order wrong and somehow run out of what we wanted also. We ask for our money back, at that point we had to leave and get ready for our event later that night. To get our refund we have to wait for the manager who is nowhere to be found- when maybe she should have stepped up and helped out her waiter/bartender since they are short staffed. The whole staff seemed like they were just so overwhelmed and new. They location was great, only 5 minutes away from the strip and no hassle for parking, but the SERVICE WAS HORRIBLE. The manager after refunding our money for the food they didn't have was just so nonchalant and insincere with her apology it was ridiculous. I would go back, but management and service NEEDS TO CHANGE FIRST.
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