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  • Dr. Shannon Steinhauser and the team at Phoenix Eye Care are phenomenal. Over a period of about 12 hours my husband became unexpectedly blinded and in pain. He initially saw Dr. Singh at Southwest Eye Surgeons (see negative review posted earlier for full details), who lacked all compassion and completely misdiagnosed him as simple misuse of contacts. Mind you, my husband has been wearing contacts for more then 25 years. In addition, Dr. Singh proscribed an improper medication due to the misdiagnosis and then failed to recognize my husband's allergic reaction to the medication. As a result, my husband's pain skyrocketed and his eyes were completely swollen shut. We just felt that Dr. Singh's diagnosis was wrong and believed that my husband was allegoric to the medication; against Dr. Singh's instructions we discontinued to the medication, cancelled our next appointment with Dr. Singh (we saw him two days in a row and was supposed to come in again on day three) and found Dr. Steinhauser. Her office staff listened to our concerns over my husband's eye health, agreed it did not sound like contact misuse, agreed he may be having an allergic reaction and called Dr. Steinhauser on a Saturday morning, who agreed to meet us at her office in a few hours. The entire staff was compassionate and caring. Dr. Steinhauser knew immediately that my husband had "severe chemical burns" in both eyes and had not abused his contacts. She treated him with the appropriate medication, agreed that he was, in fact, allergic to the previous medication and placed needed bandages over his corneas, as the top layer of both of his eyes had peeled off. After seeing Dr. Steinhauser, my husband was finally able to open his eyes, the pain was significantly diminished and he was able to see again. And, he was back at work on Monday morning. Highly recommend Phoenix Eye Care, Dr. Steinhauser and her entire staff.
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