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  • We just moved here from California and have always had great experiences with the cheesecake factories out there. But today our meal was decent until the server spilled my mother in laws dinner in her lap and then apologized and offered to make another one. The manager came by about 5 minutes later and was talking to my mother in law like it was her fault. Completely condescending. It was an accident obviously, my mother in law didn't do anything wrong, the server did and she took the appropriate actions to make it up to her. But once the manager came by she had an attitude and said well I need to clean that up and it'll take a really long time to make you a new one so all I can do is give you a piece of cheesecake. She put a menu down and walked away. We waited another 10 minutes for either the manager or waiter to come by and the manager barked "what piece of cheesecake do you want?" My mother in law said "none, thanks" and the manager scowled at my mother in law and walked away. Her attitude needs to go. We had a nice time until that fiasco appeared. We didn't ask for anything extra, nothing free, etc. yet the manager had an attitude like we were the worst customers she had ever served. Being a manager of a big restaurant, you can't come at customers that way. Otherwise the food was good, at least what I had, my mother in law on the other hand can't really tell ya.
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