Im speaking (typing) as a person who had a family member attend there last week for attempting to suicide. My sister, was welcomed at 11pm from a nice staff who helped her transition to the treatment. I called before my sister arrived to ask questions, they answer the phone on the second ring (at 11pm) a friendly staff was able to answer my simple general questions. Once we all arrived, we were all let in with our sister, they explain to us the process in detail but more importantly they were concern for our sisters' well being. We were able to speak to our sister almost at any time with out any problem. My sister mentioned how she was treated with respect and were concern for her well being. But she did mentioned some technicians weren't so nice with other patients. We never had any bad surprise from the staff or the treatment center. Again, this is not a vacation resort and there must be some discipline but speaking from my sister she understood why she was there and made her realized this place wasn't for her not because of how they treated her but because they place made her understand a bit more about her self.