Its good guys. It will not take the hungry world by storm but lets not forget its the nearest thing to a fast food chinese. And the dishes are fresh ( but not surprisingly we are ordering from a fast high turnover shopping mall site so it's got to be fresh.) Service I agree is so miserable, hey thats chinese for you (and before you point the racist finger at me. ........I am Chinese too, part of our culture is being miserable). Conclusion; it good fast food but why dont they sell more authentic plates like the traditional 3 roasts and wanton and brisket noodle soup.