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  • Was so excited to come try this shop out as we've followed them on ig for a few months now. We even planned a week ago , commenting on their instagram about how we'd be in soon for our Mother's Day gifts ( I brought my niece and her friend , we had been planning a week in advance- we drove from Scottsdale to phx in Friday rush hour to get there). When we got there we spent $170 in cash between everything we got. Later on I checked the instagram come to find out they offered free gift wrapping with any purchase !! We were NOT offered this so unless you're checking their Instagram every minute before you do go in- you obviously will not be notified - no mater how much you spend and how loyal you appear to be. I'm not a cheap customer and was really looking forward to coming back here. I will take my cash, time and effort somewhere else that is respected and appreciated. I went to comment on their Instagram about how I wished the free gift wrap was offered for our $170 purchase and instead of taking accountability and responsibility - instead they just deleted the comment. Huge shame - you would've had your most reliable and loyal customer ever had you treated it a little more carefully and with courtesy. I am sure they will reply with a decent excuse for why this happened and why the Instagram comment was deleted instead of taking accountability. Even tj max has 3.99 vegan natural soaps and their customer service and business as a whole treats you Much kinder.
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