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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Manager Glen is less than helpful...I called to cancel my membership and he was rude and continued to tell me that I needed to come in to cancel for my security...he even cited some stupid reason like "what if someone is having a breakup and their ex cancels their membership?" Ummmm what? I told him I would gladly photocopy my license and send along with my signature and he continued to say that wasn't allowed. After asking for corporate's number, I called and had NO PROBLEM canceling it over the phone. No need for identification, no need to sign away my life in blood....Dear Glen, try being helpful on the phone. I will even write a script for you to use if that may benefit you. Customer: I would like to cancel my membership You: I'm sorry to hear that. You can come in to the gym to cancel OR, if you would prefer, you may call this number to cancel by phone - 866-308-8179 Customer: Thanks! See how easy it is? You too can be a great manager if you get off your high horse and use some manners :)
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