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  • For allegedly being pre qualified a year ago, this mortgage process was a nightmare. Documents were misplaced, information was asked for last minute with the demand that " We need this today". We are financially solid, gainfully employed and putting down 30% yet were asked for divorce decrees! I have been divorced for 16 years and my husband 21 years! Divorce decrees???? I Had to send a processor to the court to get them as I was out of state on a business trip. Then at the 11 th hour, the signing of the disclosure statement was impossible due to a glitch with the system at Academy which held up everything. They never took responsibility for this or apologized for it but merely said it was frustrating. Worst customer service ever. Oh and once they got our business they passed us off to a junior officer who didn't know his business at all. Plus he was unprofessional. I do not recommend this office unless you want your home buying/ selling to become a nightmare.
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