Within a couple hours of checking in, we found two BED BUGS! One on each bed, and one of them was crawling next to my sleeping son's head. We checked out immediately, and had to move our sleeping kids at midnight to a new hotel. The staff was not sympathetic and didnt believe us until we showed them the two bed bugs we killed and saved in a baggie. We had to argue about our refund and there was no manager on duty. We left our number and told the front desk that we wanted to speak with the manager, but he or she didn't have the decency to call us back. We cleaned and inspected all our luggage to make sure the bed bugs didn't get in there. No elevators in the hotel, and we were put on the second floor which is not convenient when you have kids. There was a weird loud annoying noise that we never could identify. DO NOT STAY, horrible hotel experience.