I went in here yesterday afternoon, I believe this was my third time being here . I actually love this place and have never had a bad experience until yesterday . I went in with a friend and ordered there new pumpkin latte, I'm vegan so I asked the guy who took my order if I could substitute milk for almond milk, the guy who took my order was very rude, I know having to do something out of the normal order is so hard to do but I'm sorry ! Anyways he asked another worker if that was okay and the other worker said yes . I asked two times if the substitute milk was the only milk in the latte and he said yes, I'm sure he just didn't know the answer and was to lazy to ask . Fine, the other gentlemen who actually made my drink was very very kind, I didn't catch his name but he was awesome ! After I was done placing my order I stood where they make the drinks and the other guy who was making my drink asked me if I was lactose and tolerant because there is a pumpkin ingredient they use that has milk in it and he wanted to know if it was okay to use that ingredient and I answered that I am actually vegan and no it's not okay to use that ingredient, he then continued making my drink, and asked me how my day was going . Then gave me my drink and said "here is your pumpkin latte veganised " he truly turned my bad experience into a really great one ! Sad I didn't catch his name . & my latte was delicious !! Thank you to whoever you were to actually take the time to make sure my drink was exactly how I wanted it .