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| - I used Pure Buttons for the first time to make a set of five buttons at an order of 100 per button, so 500 buttons in total. We had some unexplained communication issues involving Hotmail evaporating emails (I blame Hotmail, not PBs). There was an art issue that needed to be resolved but that didn't get attended to by me because my email from the Art Department just didn't show up. Again... Hotmail. I curse at you.
To shorten the long story, I communicated with PB's customer service and was able to finally get in touch with Chad at Art. I fixed the art issue on my end, resent the buttons and got the order into production.
Both customer service (Katie) and Chad from the Art Dept were super fast with their communication. One of my buttons had a lime green image that Chad was up front with me about it likely not printing exactly at colour. I can say that the buttons printed just fine after I authed the printing. They were not noticeably different, and I was aware of the chance they would be.
With the communication issue I was, unfortunately, not going to get my buttons in time if they went as a regular, 7-10 business day order. I asked about a rush, and Chad was able to get them rushed for me at no extra charge. He, and PBs, could have easily told me, "We sent the email, it's not our fault your email client diverted/didn't receive it." They didn't do that. Instead they rushed my order, next FedEx next dayed it, and I have the buttons in my hands with time to spare.
The only thing I would suggest is checking immediately inside your 7-10 business days. Email, if you don't get a response then phone them. In this digital age we to often think of emails as enough. Sadly, that just isn't always the case. I could have phoned them. Chad could have phoned me. I don't consider that enough to take away a star though because that responsibility is as much in my court as theirs, and they were fast to make sure that I got my buttons on time after the trouble was resolved. These things happen.
In summary: Customer service was great. The website was easy to use. The ordering process was painless. The price was not cheap, but it was reasonable. The buttons themselves are not cheaply made and are priced for their quality. The turn around is lightning fast. The Art Dept is communicative when there are issues. When there are issues, the issues are resolved quickly.
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