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| - My wife, teen daughter, 3 year old and infant son stayed here. The wife had been lookin for deals last week and this hotel apparently had 4 nights for about $270. What a deal right? WRONG! As soon as I checked in there's a "hidden resort fee" of $67 to use the "amenities" of the facility such as the fitness center, pool, Fun Dungeon Arcade, etc. Nice of them to mention that fee as we were booking the reservation. So, we check in and as they point us to the bell desk they "failed" to advise me that their bell staff is in the heat if a union labor dispute which prevents them from providing us bell service to our room. WTF?! The lady at the bell desk NOW informs me of this and after some pissing and moaning I get a cart; However, the guy who brought it to me was nice enough to tell me "fuck them! I know I'm not supposed to do this but WTF is the service that you expect when you come to Vegas? It doesn't make any sense?!" We had an enlightening discussion as I sent the wife and kids up to our room and I went with the bell guy and out luggage. Apparently, the Luxor and Excalibur are "merging" and the staff are getting screwed out of their tips: the valets are too apparently. Just to save a few bucks management tells the bell staff ONLY to assist the disabled and elderly; I talked with a supervisor at the front desk and she went with the political excuse that "they cannot refuse service if you request it" but "they instructed their staff to ONLY assist the elderly and handicapped." After I pulled the "discrimination card" she told me this. Completely unprofessional. As we went to other hotels in the area such as the New York New York, Circus Circus, and the Luxor, it was nothing but tired folks hauling their own luggage around checking out (we went to lunch around check out time at these places) and checking in. Now, back to our hotel; we got housekeeping service 2 out if the 3 days we stayed; we came back from a fun day and I found filthy towels STILL on the floor and the room hadn't been touched. I called for towels and washcloths instead since we were leaving Sunday morning; I had to leave to catch the "Tournament of Kings" show downstairs (which was bad ass I should tell you). When we came back, there was a bag thrown on the floor with soap and shampoo; in the bathroom there was a stack of "leaning" towels and washcloths left in haste. Needless to say, the service in Las Vegas is going to the dumps. The buffet sucked; we never got to breakfast during our stay (a Mexican thing) and I wish I could've. From my experience, breakfast seems to be the best meal in the buffets. There was no safe deposit box in our room AND NO interior lock on our doorknob like other hotels which really pissed me for security and privacy reasons. All they gave us was the stupid door hanger "privacy please" which I'd expect from a Motel 6 not an upscale strip hotel. Self parking is a joke; almost had some "parking rage" on the 2nd night but I survived with a clean Vegas rap sheet j/k. The valets are understaffed and have major A.D.D. so there is no "sure fire" time to get valet. The lamp outlet in our room couldn't hold a plug, two wall outlets didn't work AT ALL. The toilet was so low flush "Eco-friendly" we almost had to use the ice bucket to assist with flushing *yuuuck!* On a positive note, the bathroom was roomy, shower was "intimate friendly" and plenty if sink space. Not to mention we got a great view of the pool outside.
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