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  • Ok so I decided that I should just contact cooperate concerning how I was treated and how the other customers were being ignored as well. They took my complaint and informed me that the store manager would contact me back. She did, and I found out her father was from my city back in Michigan. She was mortified to hear how I was treated and informed me that is why she was transfered from California, to change the way the staff interacted with their customers. Because of my hassle she told me she would send over some in home specialist to help me with my bedroom and give me ideas and have a lot of stuff to show me. When they arrived, they arrived later than the appointment I set up, by like 3 hours. They also did not have anything prepared and came equipped with an out dated catalogue and a tote bag full of wood chips to show colors. They noticed that I had the current catalogue which they did not even have in the store yet and basically let me do all of the talking, when they left, I still did not know what to do with my room and to top it all off they STOLE my new catalogue! WTF?! SERIOUSLY?!! LOL how pathetic! Screw you West Elm!!
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