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| - Worst dining experience of my life. Was the food any good? Don't know because the level 3/10 spice Green Curry was so spicy i couldn't eat it. I went there tonight with my son who praised the food based upon a previous visit.
I ordered Green Curry w shrimp, a dish I've had and enjoyed many times over the past 35 years all over the world. The server asked how spicy i would like it, on a 1-10 scale. I know Green Curry can have some kick (not as severe as Red) so i said 3. My son ordered Masaman, level 2.
My dish arrived 10 minutes after my son's. A good while later,the Masaman arrived. It looked great. Then i took the first bite. Whoa!!!. This was intensely spicy, hardly a 3/10 level for Green Curry. More like a 6-7. I couldn't eat it without fits of hiccups.
I tried it with rice without any difference so I tactfully asked the server to come over and explained that the curry was so spicy i couldn't eat it. I explained that I ordered a 3/10 level, which should be mild. He sent someone over with sugar and suggested i sprinkle that on the curry to reduce the spiciness. Huh? Server comes back and i said it was too spicy to eat, repeating that this 3 tasted like a 7 or like Red Curry heat level.
Manager comes by and i repeat my explanation. Does she offer to remake it, suggest another dish, offer a refund or apologize? Nope. Instead, i get a lecture on Green Curry being spicy, that the menu described it that way and i should've known better. She said "they cooked it as it was described, there was nothing they could do, that they did their job."
I asked her why they asked what spiciness 1-10, if a 3 is too spicy to eat. It's their restaurant. If it's impossible to prepare a Green Curry mild, then don't offer your customers 1-10 spice levels. Say the least spicy they can make that dish is medium, 5+ level. Offer a refund, another dish, show some customer service and respect instead of telling a customer "too bad, nothing we can do.
Rude, condescending, hostile. Worst customer service ever with absolutely no
interest in resolution. Tough luck customer. We've got your money and don't give a damn if you ever come back
Oh, and when my son called to speak to the owner a half hour after we left to discuss it, she used repeated profanity and told him F you.
Yeah, don't think I'll set foot in that dump again in my lifetime.
Way to give Lakewood fining a black eye.
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