| rev:text
| - Let me first start by saying I should have noticed the red flags from the very start.
I walked into post net March 29th to set up a business mailbox. Barbara made several errors while doing so and told me I would have to come back another day because she would need someone else to fix her errors and that I could pay and pick up my key then. April 14th I receive a call that it is all squared away but at this time I am out of town due to the death of my Grandfather. So we decided I would pay and retrieve key when I return to town. Upon returning in Late April I attempted to get in touch with Barbara so that I could come in to complete my personal mailbox but every time I called she was not there. I again left town for the funeral never receiving a call back. I got back into town May 7th and spoke to a gentleman on May 9th who told me she was actually on vacation and that he could help me.
On May 9th I returned to PostNet paid the cost of the box and was told that there was no key and a key need to be made for the box. I returned to PostNet June 16th to retrieve my key and mail. Upon arrival I was told that I did not have any mail that i had not paid for the PMB and that she would have to check with Barbara.
I left and called Barbara who proceeded to get extremely unprofessional and irrate with me claiming that I never paid for the box so I never received mail there (although I was expecting mail from Secretary of State, IRS and AZDept. of Taxation). I told her how ridiculous and un organized all of this was and that I no longer wished to do business with them and requested a refund. To which I was told "I DO NOT GIVE REFUNDS" and she proceeded to hang up on me.
I drove right back down to there with my receipt and, luckily for them, was greeted by the lady that had helped me earlier. She apologized and offered to give me the remainder of the year free. Barbara walks in as if she was on a mission to speak her mind and was swiftly intercepted by the woman a taken to the back where I assumed it was explained to her that she was WRONG. Barbara comes out and apologizes, stating that she was on vacation at the time that I came in to pay and that the employee had not updated the system and that she would get me a mailbox key.
I made them aware that I was expecting mail to which I was again told that I had never received any. I contacted all departments to see if they had received returned mail and they had not.
Fast forward to today when I decide to call Barbara to make her aware that all agencies informed me that they had not received return mail. Mind you, I trust the word of the Secretary of State, IRS and Az Dept of Taxation far more than I trust this disrespectful, unprofessional woman. She tells me that she previously told me I had not received any mail and all that she has is my current mail. She then goes on to say "IF you received mail it was returned". SO which is it? Did I or did I not receive mail? But either way it is irrelevant because there is NO returned mail. I tell her that I contacted everyone (including USPS) and there was no mail returned. She AGAIN, just as she did last time when she was WRONG, proceeds to yell and tell me that she does not remember, that she manages 100 mailboxes and she has no idea what happened to my mail. I tell her if she does not lower her voice and speak to me like a respectful human being that I would have no problem reporting her. I told her all I am trying to do is get to the bottom of where my business correspondence had mysteriously disappeared to whilst they were claiming my box was not paid for. She continues to yell at me, stating that she doesn't know what happened to my mail and then threatens to hang up on me, as if I were the one that was irate and sure enough as I proceed to ask her more questions regarding my misplaced mail she hangs up on me.
Do NOT do business here! If it is for personal mail do as you wish, but if it is sensitive or business related I would not recommend this place to anyone. The owner is EXTREMELY unstable. The other women that works there is great and very aware of Barbara's instability.
I will be reporting this location to the USPIS, the BBB and requesting a full refund so that I can take my business elsewhere. I do not trust my mail in the hands of someone this unprofessional and unstable.
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