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| - I'm truly torn on how to rate them, so I'm going to give them 3 Stars and explain my dilemma.
I went there and requested an Ultimate Car Wash. The guy writing up my ticket offered to get what I thought was paint transfer from someone hitting me off for $40. I accepted, misunderstanding that it was $40 ON TOP of the $26.99 for the car wash. When I realized my mistake after seeing the ticket, and he seeing my displeasure at this, knocked another $10 off. I grudgingly accepted this offer, figuring I'd give them a chance to prove their service was worth the fee.
My total wait time was around 20 minutes and they were really busy. I was satisfied with this, given I had ordered an extra service and higher end car wash.
I get my car back and I notice that,sure enough, all the paint transfer was gone (I think it was really just super packed dirt, but either way, it was all gone), I didn't really inspect further, but when I got home I noticed that some additional stuff that had been put on my car by some con artist dent repair (long story, still kicking my own butt for that one) was also all gone. I thought I was doomed to stare at that for life. It was all gone! My jaw dropped and I was ready to sign up for a monthly membership right then, until I noticed the other issue.
The Dilemma - there was still bird poop on my roof and by my door handle. Like, they had scrubbed my bumper to gleaming glory, scrubbed some unknown concrete-like substance off my door jam that I thought would never come off, and yet they left poop on the roof. How does that happen? It shows a strange lack of detail that leaves me hesitant to fully rave about the service.
So, shame on me for not noticing that until I got home. I would like to think they would have fixed it. They really did earn that extra $30 for the extensive scrubbing they did; however, $27 for a car wash that leaves poop on the roof is unacceptable. I ended up scraping it off with my fingernail, along with a few other specks of dirt that got left behind on the trunk.
Given the strange parity in the experience, I'm stuck at a 3 star rating. I will give them another try to see what happens when I don't need extensive scrubbing, because let's face it, that's hopefully not more than a once a year thing. The bird poop is the constant. That's where you want them to shine (pun intended).
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