My family and I have been coming to this location for the past 3 years. We live out in Buckeye and only "chicken" place out there is KFC. We prefer Churches but will reconsider after this last visit. I went through the driver through, the girl asked what I would like. I asked her to give me just a moment as my daughter was asking for something different this trip. She again asked me what I would like. I had to repeat myself and ask her to give me just a moment. Once we decided on what we wanted to order I asked the person if they were ready to take our order. .......Silence..... I had to ask two more times before anyone responded. She took my order without any complications surprisingly. I drove up to the window and she was there to accept my payment. After paying we waited 27 minutes before she came back to the window with our food. By that time there were 4 additional cars behind me so I drover around to the front to check our order, because they always get you in the drive through!!! I had ordered jalapeno's with our chicken and she didn't put them in the bag. I parked and went inside to get them. I told "Danesha" that she had forgotten our jalapeno's in our order. She looked at me bewildered and said "do you have your receipt?" At that point is when I became very agitated. I told her I was just in the driver through and she said "okay!" I went out to my car and got the receipt. Came back in and tossed the receipt on the counter. She looked at it then turned around and pulled the jalapeno's out of the cooler and threw them across the counter at me. I had a few choice words for her and told her I would be contacting management the next day and she said "SO". After leaving the store I called to speak with the manager on duty. Well Danesha answered the phone and when I asked to speak to a manager she gave the phone to a coworker named Nelsy and she claimed to be the manager but, she just set the phone down and never said a word. I called back and a gentleman answered this time. I again asked to speak with the manager. He told me he was the evening shift manager. I explained the incident to him and he apologized and said that he was writing everything down to give to the Store Manager Miriam and she would be calling me back the following day. I never received a call from Miriam. It all boils down to customer service.
These younger people today expect everything to be their way and if it isn't handled the way they think it should be then you the customer are in the wrong for thinking the customer is always right.
My family and I really prefer Churches Chicken over KFC but with this kind of service we will not be back!!