Kincaids is under-appreciated by most downtown residents I know. I attribute this in part to the location, which is hidden away on the second floor of the visually inaccessible Collier Center. Out of sight, out of mind.
Despite that, it's a nice place to bring someone on a date (though not necessarily a first date). Also the perfect way to complement a downtown cultural event such as at the Herberger Theatre or the Symphony. The service is excellent and commensurate with the moderately expensive price range for entrees (over 20 bucks for seafood). The quality of the food is consistently good, and they have a nice variety of beer and wine selections.
Less than 5 stars because the atmosphere doesn't really knock my socks off. But what do you expect from a chain?