I initially called and spoke with Charlene about the services I wanted (ceiling boxes and wiring installed along with the assembly and installation of a ceiling fan and then in another room a light fixture; and a dimmer switch installed for the light fixture. She was able to give an estimate over the phone. After getting estimates from other companies, I called back a couple of days later and scheduled a day and time frame for the electrician's arrival. He gave a courtesy call and arrived at the beginning part of the estimated time frame of arrival. We discussed in more detail what work we wanted done, he assessed the area then told us what he was going to do. We then signed his electronic work order and he then did all of the work well within the estimated time frame. He was courteous, efficient, put down a tarp in the work areas and cleaned up afterwards. He was able to email us the invoice via his phone so we had it within minutes. Prior to his arrival, we purchased our own ceiling fan light combo and flush mount fixture (typical procedure). We're very pleased with the work and are enjoying the new fixtures in the bedrooms.