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  • I purchased Spa Man/Pedi on Groupon. The lady answered the phone treated me like a second class citizen as soon as she found out I have Groupon. I told her that I work on weekdays and I can only go on weekends. She rudely replied it's in the terms and conditions the appointment is only Monday thru Friday. I went back to read the terms and it only said for ASAP services and not the one I purchased. I called back three times and no answer. Treat your customers right and you wouldn't have to use Groupon to attract them. The luxurious experience starts with the phone call and your attractive pricing is only good when the appointment is accommodating! Make sure your mission statement aligns with your business practice! I'm not a customer and yet you've managed to get a 1 star.
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