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| - I'm not really going to go into a lot of detail on the food as Buca di Beppo is a pretty large chain of restaurants. It'd be tantamount to reviewing a hamburger from McDonalds, as if it would be different from that of any other McDonalds in the US. The distinguishing factor between Buca locations will largely be service. However I will say that Buca has kind of "sold out" in the past 10 years and the quality has noticeably gone downhill as they've expanded.
I went with a friend around 5 PM on a Sunday and surprisingly they were not at all busy. We were seated immediately and we were asked if we had been there before. I said yes and then the server went into a spiel about explaining how big the dishes were and we could even order from the lunch menu if we wanted. OK, why ask if we had been there before if you're going to explain the dishes are huge and feed multiple people? Anyway, the server took our drink order. Then a completely different server came over and asked what drinks we wanted. I explained we were already taken care of before and he asked if we had been there before. After saying yes he started explaining the sizes of the dishes again. Are you kidding me? Thankfully while he was going through the exact same speech we got our drinks from the first server and he left.
Anyway I won't bore you with the details of the food. It's above average Italian chain food. Better than Fazoli's, not as good as Olive Garden. Service was of average speed. I had to wait a bit too long for a drink refill, especially considering they had only a couple of other customers.
Where this experience went horribly wrong was the end of the meal. We were visibly done and had placed all the plates at the edge of the table and nobody came over to give the check or collect the plates despite passing by several times. OK. Eventually a server came over and cleaned up, and asked if we wanted the remainder of the food in to go boxes. I said yes and asked for the check as well. He took two dishes to the back to box up, came back and put the remainder of the mashed potatoes on a piece of chicken after asking if it was OK to combine the two in the same box. I said sure and he put them together, saying there would be no way he could eat that after the two foods had touched. OK I'm not sure why you felt the need to tell me that, but whatever. Still no check.
Eventually after both my friend and I were standing up and waiting to leave and waiting for another couple of minutes, I went to the bartender to ask him if we could get the check. He ran off, came back a bit later and said it was on the way. After waiting another few minutes I went all the way out to the front where there were 3 staff members and practically begged someone to bring the check so we could leave. Finally a few minutes after that I got the check but it was wrong. It took another few minutes to correct and finally we could leave.
An absolute failure with respect to service in every way. If they mess up so badly on a party of 2 when they aren't busy, I can only imagine how bad it would be with a large group, if they were busy, or both.
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