Excellent customer service at this location. I received my frames in less time than they said it would take. Most important was the professional and warm service by Amy Clausen which is why I'm taking the time to write a review. I had to return my first pair of frames because the frame was too retro for my overall style, although they were flattering to my face. Amy cheerfully allowed me to return them, and helped me pick a replacement pair. Again, they arrived earlier than expected and I was able to take them with me to California where I was the keynote speaker for my trade association. Unfortunately, this pair left an unsightly ridge on my nose every time I removed the glasses. I couldn't believe it, because They were one of the more expensive brands in the store and I didn't think they would let me try for a third time. But when I came back from California, Amy said that I could return them as she she wanted to make sure I was happy. What customer service! I couldn't believe, but she cheerfully and sincerely exchanged the second pair for a third . I'm so relieved and just wanted to share my wonderful experience at this LenCrafters location.