Drive through here all the time. Today, a friend picked up my smoothie and brought it back to work and it was the worst smoothie I have ever had. It was mush. Normally the smoothies are fantastic! I called the restaurant and spoke with Denise, who was very apologetic. She even remembered who I was as I always order the same smoothie. She showed great integrity with offering to replace it anytime I come back and she also said she would make sure everyone else there knew about it.
Although I did receive a poor product today, the integrity they showed will keep me coming back!
Thanks Denise!