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  • Mortified with our experience. Im not a strict vegan but I definitely try to stay away from meat. My roommate on the other hand has been a strict vegan for two years. We had the vegan chicken sandwich a while ago and thought they had vegan chicken tenders from an instagram post we obviously mis read. So we Ordered our vegan chicken tenders. And we said "vegan", i mean trust me if you're a vegan and trying to order chicken tenders you are going to address that. So we get our tenders trusting that they are vegan because the waitress was quick and chill and had no hesitation when we ordered, so we go about eating when our food arrives. My roommate was so impressed by the way the tenders broke and tasted like freakin chicken! So when the waitress comes To check up on us, wish i can remember her name, but a redhead chick. I ask what brand they use for these vegan tenders or if they make them bcos they look so real and i see a cloud of guilt slap her in the face and she goes on to say that they have a vegan chkn SANDWICH but not tenders. Okay, so you didn't hear me say vegan. Thats ok, i would forgive you if you showed some type of sympathy and tried to make things better but instead insisted you didnt hear me say vegan. seriously dude? i clearly said vegan! You weren't listening. You messed up. And as someone who has worked and has many friends in the serving industry, you should do anything it takes to make this horrid mistake better Bcos now we have to digest this dead animal bcos she didn't hear us say vegan. And it was "our" fault according to her. Didn't even offer us any comps or anything. I even had to swallow my pride and ask if my friend, who btw threw up in the bathroom after this whole ordeal, could get the actual vegan sandwich to take home comped. As soon as I'm asking i then felt bad bcos of her energy and her saying shed have to ask her manager then i said never mind, please fix your post on instagram and not let this happen again. I hate bad customer service. This could've easily been made better and wed come back for there vegan sandwich like we have many times. But we will never ever step foot in this place again after this.
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