I would give it a 5 but the customer service isn't that great. Cookies are fantastic. The cashier waited until after she swiped my card to ask me if I knew about the way to save money on their app for a dozen cookies, which is what I got. I asked her if I could still do it and she ignored me. Even the people I was with were shocked by her behavior. The only other downside is that they do not deliver very far throughout the Charlotte area and they do not offer a student discount despite being in the university area. I drove half an hour for the cookies. Not the customer service.