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| - I rarely do reviews, but without feedback, businesses cannot address issues and improve.
First of all, my family and I were glad to see the opening of the new Zaxby's on Hwy 21 near Carolwinds. We live one mile from this new location, and have been regular customers at the Pleasant Rd Zaxby's, as well as their restaurants in many other cities.
This new Zaxby's opened earlier this year, but has struggled to improve past their initial training period.
On our visits, the staff consists of very young employees who's customer service skills are very poor.
On every visit, our orders are missing items; usually sauces that we were charged extra for.
Yesterday, is probably our last visit to this location. This time the sauces were correct, but food was missing from both of our orders. We ordered 2 chicken finger plates; a 5 piece, and a 6 piece. Both orders were short on the number of pieces paid for.
And lastly, the food was awful. The chicken was rubbery and overcooked, and the fries were stone cold and over saturated in seasoning salt. VERY DISAPPOINTING!!!
For an example of excellent customer service, by employees of ALL ages , go right down the street to Culvers. The menus are not the same, but it's nice to know your order will be correct, and delivered with courtesy.
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