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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • When a person leaves a review that is less than favorable for a business, the owners have two choices. 1. They can lash out, and post awful things in response, which I've seen a number of businesses do. 2. They can reach out privately to the customer, and sincerely apologize, (also stating that they will be having a meeting to correct the behavior...) This is how I found myself back at Sunrise Coffee so soon after my visit a couple of weeks ago. I was less than impressed then, but the day after I posted my review, I was contacted by the owner. He apologized profusely and sincerely, and stated that there would be a meeting to address what I had referred to as "snarky attitudes." That impressed me. For an owner to reach out on a personal level, well...that scores big points with me. Well. Whether it was the meeting, or I just happened to be there on an off day last time, today's visit was night and day. I walked in, and the vibe was better. The shop was packed, but employees were smiling...even the girl who was dealing with a rather difficult sounding customer was super sweet. Service was polite. Friendly...everything I had expected! The coffee, again, was delicious. Today I tried the Truffleberry, and wowza, is THAT delicious! I also tried a carrot cake muffin, which to me was a little dry, but had an all around good flavor. Sunrise, you've 100% redeemed yourself. I intend fully to visit again, and maybe even sit with a good book or my knitting some weekend.
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