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| - When a person leaves a review that is less than favorable for a business, the owners have two choices.
1. They can lash out, and post awful things in response, which I've seen a number of businesses do.
2. They can reach out privately to the customer, and sincerely apologize, (also stating that they will be having a meeting to correct the behavior...)
This is how I found myself back at Sunrise Coffee so soon after my visit a couple of weeks ago. I was less than impressed then, but the day after I posted my review, I was contacted by the owner.
He apologized profusely and sincerely, and stated that there would be a meeting to address what I had referred to as "snarky attitudes."
That impressed me. For an owner to reach out on a personal level, well...that scores big points with me.
Well.
Whether it was the meeting, or I just happened to be there on an off day last time, today's visit was night and day.
I walked in, and the vibe was better.
The shop was packed, but employees were smiling...even the girl who was dealing with a rather difficult sounding customer was super sweet.
Service was polite. Friendly...everything I had expected!
The coffee, again, was delicious. Today I tried the Truffleberry, and wowza, is THAT delicious!
I also tried a carrot cake muffin, which to me was a little dry, but had an all around good flavor.
Sunrise, you've 100% redeemed yourself. I intend fully to visit again, and maybe even sit with a good book or my knitting some weekend.
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