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| - Hi,
This is to detail my June of 2017 buying experience at Cochran South Hills Hyundai.
Let me start by saying the salesman, Gabe, was nice enough, or at least I thought so. See my update below. My issues with Cochran Hyundai of South Hills revolve around the deceptive nature of my car buying experience. Let me explain. My first contact with Cochran Hyundai was through their internet sales person. This fellow assured a certain price of a particular car. He even let me know once the sale was extended so that I could still receive the price we discussed and that Cochran had advertised. The price we discussed was prior to taxes, title, tags, etc. With my quote of 23,306 in hand I visited the dealer directly and test drive the car that has been discussed. When it comes time to purchase they pull out a price of 24,600. When I state that wasn't the price I was promised, they asked to see proof. I provided them the emails, plural, from their coworker. After some back room time - enough to make me wait and come up with a bogus excuse - the salesman informs me that the price I was given was the "Memorial Day" price. And of course Memorial Day had just passed. Of course the emails didn't state this anywhere, in fact they were darn clear on what the price was supposed to be, but Cochran South Hills had to come up with something, right?
Now they knew I needed a car in a hurry because my family literally just had our first baby and my car had been totaled. Reluctantly, after sitting in silence with the salesman for a minute I said that I wanted to at least meet in the middle. This was after I said the Memorial Day price excuse was disingenuous and the salesman just looked at me. Of course they met in the middle at this point because they were squeezing $700 more out of me than they had agreed to.
The next issue I have was with the finiancing. My credit is over 800, so it's quite good. For the purposes of the sales process they quoted me 3.0%APR. After running my credit the salesman said "Good news my friend, we're gonna be able to do better than that 3.0". Great, right? Well when I sit down with Finance they gloss over the APR and I had to ask what rate I was receiving. Finance guy said 2.99%. I stared in disbelief as he just told me he only ran two credit checks out of three because my credit was so good. And, of course when the salesman said I'd do better than 3.0, I crazily believed he meant more than .01%. (This is after I asked what my rate would be after agreeing to purchase and the salesman said "I don't really handle that". Again, I needed the car and they knew it). After I protested saying my credit union could do better, they quickly got me approved though my credit union for 2.59%, a savings of about $300 over the 5 years.
Finally, and not nearly as important in the grand scheme of things; the car was detailed poorly when I drove it off the lot. The glass was still hazy in the corners which is just plain annoying when you just spent 30k or so. Bottom line, Cochran did not honor their own "Clearly Better Car Buying" policy and it cost me about $700 plus interest. I will write to Cochran directly. I expect nothing more than a "free" oil change and/or checkup while they congratulate the sales team behind the scenes. The experience had made me cynical and has soured me on future Hyundai purchases (my family has purchased 6 thus far). If you're going to buy from these folks keep all your cards close to your vest and make them honor their pricing policies, otherwise be prepared to walk.
UPDATE: It's been over 4 months and still no one from the dealership has spoken to me or emailed me. No one from Cochran's corporate office either. They're obviously hoping I forget.
Also, up through model year 2017 Hyundai's Blue Link system is NOT FREE. They give you the first 90 days free and then it's charged at whatever the prevailing rate is for this service. At the dealership on the day I pick up my car, I foolishly BELIEVED the salesman, Gabe, when he asked for my credit card as part of the Blue Link trial sign up process. He ASSURED me I wouldn't have to opt out of the process when the trial was up, that I would have to opt in before my credit card was charged. Of course they CHARGED MY CARD $176 for this fee without asking. I then had to call 3 times to have the bill removed. SCAM. From the LIE in the dealership about having to opt in and the hassle of canceling the sale after the fact, it's designed to sneak an additional charge onto you. This is probably why it's now being included free with 2018 purchases because too many people probably threw fits over this service (and competitors offer similar stuff for free).
I encourage you to not only do your homework but be prepared to be lied to and deceived. If you like the old-school hassle of buying a car or not being spoken to once you're out the door, Cochran is the place for you.
Next step is a letter to the PA Attorney General's office.
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