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| - My Mother had brought her van in for transmission service about a year ago. She spent almost $2,000 for what she thought was a new transmission with a 1 year warranty. She had brought her car in over the course of the year for routine service with the most recent being 8/1/13 with her car still being under warranty.
Today, we brought her car in because she could sense something was wrong with the transmission. We were told that her 4th gear was on the verge of being gone and that a costly repair was necessary. I had spoken with several people at the shop and was told they were going to make a "deal" with me, my mom would have to pay for the parts which range from $500-800 and they would waive the labor. My question was, if this was a "new" transmission why would it be going out right after the warranty and why wasn't anything detected during the routine service that just occurred less than two months ago while the car was under warranty?
Well, first contrary to what my mom was told, and what she had expressed to the transmission dealer, she was NOT given a new transmission. Her old transmission was "rebuilt" according to the owner; $1,800 for a rebuilt transmission? Second, when I called to ask why a "new" or "rebuilt" transmission would begin to deteriorate after a year, I was told simply "it happens". The owner began to tell me that the dealership is as strong as the people in the back, basically implying (my interpretation) that the person who worked on my Moms car a year ago was no longer with him. I don't know under what circumstances he may have left, however I got the impression he may have done a poor job on my moms car. Basically, because someone on his staff didn't do their job right it now became my mother's problem.
I was basically asking question trying to understand how a "new" or "rebuilt" transmission could become faulty after a short period of time, I got a condescending answer in return. I will say that my mother's van is old and needs to be replaced in the near future; HOWEVER, after spending as much money as we did on a new transmission, we expected to deal with other issues until the time came to get her a new car. NOT THE TRANSMISSION.
The most shocking and a clear reflection of the integrity of this establishment was when the owner hung up on me. I never once raised my voice, was rude, used a curse word or said anything else that would justify a cold hang up. I mentioned that if this issue wasn't resolved fairly I would be forced to file a report with the better business bureau.
I am one to always support small business and will continue to do so, however its people who lack professionalism and have no accountability because they are the owners, make people want to go to corporate run shops.
If my mom had done her research;
http://www.mechanicadvisor.com/az/phoenix/advanced-transmissions-and-emissions
http://www.dexknows.com/business_profiles/a_advanced_transmissions_and_emissions-b2385115
http://www.complaintsboard.com/complaints/transmissions-repair-phoenix-arizona-c231209.html
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