I could not be more disappointed in this hotel. Not only was there a bed bug in my bed, there was a leak in the ceiling over the bed. When I called the front desk to let them know about the leak I was told the hotel was completely booked and there was no other room available. I asked for them to at least send up a bucket. At that point the leak was pretty bad. No one ever arrived with a bucket. In the morning there was no coffee in the breakfast area for 45 minutes and the man at the front desk showed no concern over the bed bug since I had not been bit. I was offered no form of apology and no refund. I will not be staying at a Hyatt Place ever again.