Rating is for poor management and front desk .
I have a handful of issues booking appointments. Rude tone . Messed up appointment times . Was told a couple times the stylist I preferred was booked ( he was not ) .
Have multiple charges for items I did not buy. Called to speak to manager - did not call me back . Called again , and was told I would get a call back about issue . Waited 48 hours , still no call .
Canceled my membership due poor customer service .
Awful !!