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  • Was very excited to try this place out as I had heard good things, sadly they turned out to either not be true or we came on a very off night. I will say the wings and bacon for the appetizers were very good but once we got to the entrees it went very downhill both from a food and service standpoint. I ordered the beef brisket sandwich and it came out cold around most of the sandwich besides a lukewarm center and was very dry. My dad ordered the brisket dinner and it was very dry and cold as well. My girlfriend ordered a combo platter and had the same issue with the brisket and had a curly black hair underneath her chicken breast. We alerted our waitress to the issues and she was very apologetic and promised to get it right. While we were waiting for her to take care of the issues a gentleman who identified himself as one of the owners came over. We told him about the issues and he offered replacements but said that the brisket is cooked, sliced and put into a steam tray and would most likely be no hotter or less dry. My dad decided to go for the ribs instead, I asked for a replacement sandwich but for the brisket to be heated up before being put in the bun, my girlfriend was grossed out by the hair and decided to skip eating. The owner then popped up a few minutes later with a bald gentleman and said "hey guys I found the guy who's hair was in your food haha" and walked away which we all found to be extremely unprofessional and definitely not a good thing to do when you're in the process of rectifying a situation after multiple mistakes. The owner then came back a few minutes later with my dad's ribs and I asked when my brisket would be coming out. He said that he didn't think I wanted it anymore so he didn't put in another order and that he went back and checked my prior sandwich by putting his finger into the center of it and that it was "warm enough" and became argumentative. I told him I had no wish to argue with him and would just go hungry and have him remove it from our check instead. At no time during any of our interactions with the owner did he offer and sort of apology to us for the issues we had. For the owner of a restaurant to become combative with a customer who had an issue seemed like something out of kitchen nightmares. Extremely sad to see that this business was not what we hoped for, I hope they are able to fix their issues and improve the way they interact with their customers.
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