I went for the (most expensive)spa pedicure and a basic manicure. When I walked in, I asked if she could cut an ingrown nail out, she said , "yes!" As she was almost done, I reminded her about the ingrown nail. She said that she cut it out. I said nicely, no you did not. Most normal pedicures, the technician cuts the nail away from the nail bed routinely. None of my nails were cut. She argued that she did them but I watched the whole procedure and she argued that she did. Her massage was awesome! The following day I called to voice my issue to the manager who said come in. I drove back to Robinson from the city and the so called manager said maybe it was a misunderstanding. I assured her that was not the case,she understood English and we discussed it many times. The manager then said that I needed to go to a doctor to have that done. It was a basic nip and cut.I paid 50 dollars and gave a 20 tip. I will NEVER go there again and will tell others through social media about thier poor service and attitude toward their customer. Thye following week, I went to a good salon and she had to cut all my nails because none of them had been cut.
I was lied to from the technician and the manager. I miss the original owners, like Q, that did a fantastic job and had a good work ethic.